Customer Service

Contact Us

Questions? Feel free to use our online contact form. You can also contact us by phone at 1-800-569-4994 during our regular business hours, Monday-Friday, 9am to 5pm EST (with a short break between 12:30pm to 1:30pm). Or write, email or fax anytime regarding any needs you have, and/or your suggestions for new products. Thank you for helping us meet your needs.

Please note the following office closures:

• Monday, May 27, 2024
• Thursday, July 4, 2024
• Monday, September 2, 2024
• Thursday, November 28, 2024
• Tuesday, December 24 through Wednesday, December 25, 2024  
• Wednesday, January 1, 2025

Online Contact Form / Email

Use our online contact form to send us an instant email. You should receive a reply within two business days.

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Change My EasyAutoShip Plan

Please use our EasyAutoShip update form to make changes to your EasyAutoShip plan.

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Ordering

Two easy ways to order:

On the Internet

Place your order using our secure website. Questions about security?

By phone

1-800-569-4994. For VISA, MasterCard, Discover, American Express or check orders. Our friendly Customer Care Team can help you place your order, Monday - Friday, 9am - 5pm EST.

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Sales Tax

Within the United States

Depending on your location and any applicable tax laws, Natural Wellness may charge sales tax in addition to the purchase price. The amount of tax varies by state, county, and city as well as the type of product that is purchased. When applicable, sales tax will be calculated and displayed on the final checkout page. For more information please visit our Sales Tax article.

Internationally

Taxes and/or duties may be applicable and will be calculated by your local customs office. Natural Wellness® does not have knowledge of the taxes and/or duties that may be incurred. These taxes and/or duties are the responsibility of the package recipient.

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Security

Q. How secure are the Natural Wellness® websites?

A. Extremely secure. We use two international companies, Sectigo Limited and Digicert, Inc., to verify our security so you can have confidence that your information is being sent privately and securely.

Sectigo Limited and Digicert, Inc. provide us with a 128 bit Secure Socket Layer (SSL) for domestic browsers and a 40 bit SSL for internationally released browser versions. What this means is that virtually no hacker in the world can access your information on its way to our server. Nor can they gain access to our server and get the information in anything but a scrambled form.

You see, the secure server mode encrypts or codes all the information between your browser and our server. This way the information looks like gibberish to anyone trying to intercept it. Your information will stay secure.

Unless you see the "secure server" icon (a small lock that appears to the left website address, at the top of the browser), the information you send to any site can be intercepted. When you are on a secure site like the Natural Wellness® family of websites, there is a complex authentication process that takes place. The certificate you see on the site tells you an independent company has verified that you are in fact communicating with us and not someone else. Sectigo Limited and Digicert, Inc. are two of the most highly regarded security certificate issuers in the world.

Our shopping cart is also tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.

Sites free of all known vulnerabilities that can be remotely scanned for, such as those earning HACKER SAFE certification, prevent over 99.99% of hacker crime.

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Shipping Delays and Policy

At times, shipping carriers including UPS and USPS may experience delays due to weather, high package volume, or other causes outside of our control. Additionally, carriers may choose to suspend their service guarantees for all shipping methods including Priority shipping methods.

We will continue to fulfill and send your order on time - either same day or next business day - but carrier delays may cause some packages to be delivered later than the estimated delivery times shown.

Natural Wellness is not responsible for these delays, and will not offer refunds or credit for shipments delivered after the estimated delivery time shown at the time of purchase.

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Shipping and Handling

We usually ship via United States Postal Service (USPS). However, Natural Wellness® reserves the right to choose the most efficient shipping carrier based on the address provided. Of course, if you have a specific carrier preference, you may contact us toll-free at 1-800-569-4994 (or 845-361-3900) for a price quote.

Contiguous U.S.

Delivery time: Orders are shipped either the same or next business day. Allow up to 7 business days for Standard and 2-4 days for Priority (not guaranteed).

For information about overnight deliveries within the Contiguous U.S., please call 1-800-569-4994.

Alaska or Hawaii

Delivery time: Allow up to 7 business days for delivery (not guaranteed). Orders are shipped either the same or next business day.

U.S. Territory

Delivery time: Allow up to 10 business days for delivery (not guaranteed). Orders are shipped either the same or next business day.

Canada

Delivery time: To reach the destination country (not including customs inspections and delivery to destination address), allow 14-28 days for First Class and 6-10 days for Global Priority (not guaranteed). Customs inspections, when applicable, may create delays. Orders are shipped either the same or next business day. Please note that some products can only ship Global Priority.

Taxes and Duties: Taxes and/or duties may be applicable and will be calculated by your local customs office. Natural Wellness® does not have knowledge of the taxes and/or duties that may be incurred. These taxes and/or duties are the responsibility of the package recipient.

Countries Other Than the U.S. or Canada

Delivery Time: To reach the destination country (not including customs inspections and delivery to destination address), allow 14-28 days for First Class and 7-10 days for Priority (not guaranteed). Customs inspections, when applicable, may create delays.

Taxes and Duties: Taxes and/or duties may be applicable and will be calculated by your local customs office. Natural Wellness® does not have knowledge of the taxes and/or duties that may be incurred. These taxes and/or duties are the responsibility of the package recipient.

Natural Wellness strictly follows all national and international regulations regarding the shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United State or abroad.

Shipping Restrictions

We are unable to ship nutritional products to the following countries:

• Afghanistan
• Angola
• Austria
• Bangladesh
• Brazil
• Cameroon
• Central African Republic
• Chad
• Cuba
• Democratic Republic of Congo
• Djibouti
• Egypt
• Eritrea
• Estonia
• Ethiopia
• Ghana
• Haiti
• Indonesia
• Iran
• Iraq
• Lebanon
• Libya
• Malaysia
• Mauritania
• Mexico
• Mozambique
• Myanmar (Burma)
• Niger
• Nigeria
• Oman
• Pakistan
• Republic of Burundi
• Romania
• Rwanda
• Slovenia
• Somalia
• South Africa
• Sudan
• Syria
• Timor
• Tunisia
• Uganda
• Western Sahara
• Yemen
• Zimbabwe

Oversize Charges

Our cost to ship packages over 10 lbs. is higher than for other items. If there is a delivery surcharge, that special charge would appear as (‡) after the item description and is in addition to the shipping and handling charges above. For other methods of delivery, please call us at 1-800-569-4994.

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Risk-Free Guarantee

Our products are guaranteed to give you 100% satisfaction in every way. If you are not completely satisfied with a product you purchased from us for any reason, return it to us within 90 days of purchase, and we will issue you a complete refund of the purchase price (less shipping and handling).

For any nutritional supplement you try for the first time, in addition to refunding you the purchase price, we will refund your shipping and handling, AND we will even pay for the return shipping back to us. Your health is our primary concern. We take the risk out of trying something new.

All returns must be accompanied by a Return Merchandise Authorization (RMA) number. Please call us or email us so that we may provide you with this required information. In addition, for products purchased in a store, and not from the Natural Wellness® family of websites, the original sales receipt, lot number and UPC from the package must accompany all returns. Packages returned to us without an RMA number will not be processed or a fee may be applied.

Send returns to:

Natural Wellness®
2331 State Route 17K
Montgomery, NY 12549

*Please call or email us before returning items and we will provide a Return Merchandise Authorization (RMA) number which will allow us to more promptly process your return. Packages returned to us without this (RMA) number will not be processed or a fee may be applied.

Learn more about our exclusive Super 7 Satisfaction Guarantee.

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Pricing

Prices and availability are subject to change without notice.

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Disclaimer

The information contained in Natural Wellness® websites is provided for educational purposes only and with the understanding that Natural Wellness® is not engaged in rendering medical advice and recommendation.

Information should not replace necessary consultations with a qualified, competent health care professional to meet your individual needs.

Natural Wellness® and its respective agents and representatives, both individually and collectively, make no respresentations with respect to the contents hereof and specifically disclaim any other warranties, including but not limited to implied or express warranties of merchantability or fitness for any particular usage, application or process.

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Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Natural Wellness®. The reproduction, modification, distribution, transmission, re-publication, display or performance of the content on this site is strictly prohibited.

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Privacy Policy

At any of the Natural Wellness® websites, your privacy is highly regarded. We will not sell or share any information you send us. Click here for full details of our privacy policy.

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Words of Caution

This is important: The information and products shown on this website should not be interpreted as a substitute for physician evaluation or treatment. Users are advised to seek the advice of a physician, and physician-users or other health professionals are advised to rely on their own training, education, experience, and standards of their profession. Do not use meditation audio while driving an automobile or operating dangerous machinery.

In using any of the treatments presented in the information products on this site, the practitioner is encouraged to use sound clinical judgment and make educated decisions about their limits of training and ability to help each individual. None of these information products should be considered a substitute for extended training in the methods presented.

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